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[ Frequently Asked Questions ]
  • -What is Bitcolex Limited?

    Bitcolex Limited is officially registered in United Kingdom & its registration number is 11269286. Bitcolex Limited is a leading online investment platform involved in mining & trading of the most popular cryptocurrency - Bitcoins. hide question

  • +Is Bitcolex Limited available to public?

    Bitcolex Limited is open for public who are 18 and fulfill the legal age to take part in our program. hide question

  • +How can I check the authenticity of Bitcolex Limited?

    Bitcolex Limited has been officially incorporated in 2018. You can check it on the Companies House website: https://beta.companieshouse.gov.uk/company/11269286 hide question

  • +How Does Bitcolex Limited make profit ?

    Bitcolex Limited is mainly involved in mining & trading of the most popular & lucrative cryptocurrency in the digital world today. We are a team of Bitcoin enthusiasts who have been mining Bitcoins since its inception in 2009. Subsequently, we also have been trading Bitcoins & making great profits. hide question

  • +What are the risks of loss of funds for investors?

    Bitcolex Limited is a platform which is risk-free. However, to avoid unforseen loss, the company continuously fills in its contingency fund. In the case of force majeure situations, Bitcolex Limited's investors can expect to receive money back except the profits they received earlier. hide question

  • -How can I invest with Bitcolex.com?

    To make a investment you must first become a member of Bitcolex Limited. Once you are signed up, you can make your first deposit. All deposits must be made through the Members Area. You can login using the member username and password you receive when signup. hide question

  • +I wish to invest with bitcolex.com but I don't have an any ecurrency account. What should I do?

    You can open a free Perfect Money account here. You can open a free Advcash account here. You can open a free Payeer account here. You can open a free Bitcoin account here. You can open a free Litecoin account here. You can open a free Bitcoin Cash account here. You can open a free Ethereum account here. hide question

  • +I am having trouble during registering, what should I do?

    Please check the information you have entered. You may contact our support team at support@bitcolex.com if you need our assistance. We will be glad to help you. hide question

  • +Can I have more than one account at Bitcolex Limited?

    No, each member can have only one account in Bitcolex Ltd. Any attempt of fraud will result in permanent blocking of the account & the funds deposited in the account will be frozen. hide question

  • +How to make changes in payment data?

    Please contact us at support@bitcolex.com and we will update your account within 24 hours. hide question

  • +What should I do if I forget account password ?

    Click on Can't access account link, enter your e-mail and follow instruction. You'll receive your account reset information by email. hide question

  • -What is the minimum amount of deposit?

    The minimum investment amount is only $30 for 1st Plan. The minimum investment amount is only $250 for 2nd Plan. The minimum investment amount is only $500 for 3rd Plan. hide question

  • +How long will it take to add deposit amount into my account?

    Your account will be updated immediately as you deposit. Crypto deposits will be accepted when the total number of confirmations is 3-10. hide question

  • +Can I make multiple deposits?

    Yes you can make multiple deposits at any given time. There is no limit to the amount and the number of transactions you make within our program. You can make a deposit from different and multiple payment processors as well. hide question

  • +Is principal included in daily profit?

    Yes, principal is included with daily profit. hide question

  • +Is daily profit available all week long?

    Yes, daily profit is available 7 days a week. hide question

  • +Can I exchange funds?

    If you mean depositing via a specific processor and withdrawing via a different processor, for example, you deposited via Perfect Money and you wish to withdraw via Payeer, we are sorry but this is currently not allowed in our system. You can only withdraw your profits to the processor where the source deposit is from. If you make multiple deposits using different processors, each deposit and its corresponding profits will only be available to the source deposit processor. Therefore, this will only enable you to withdraw each funds to each processor specifically. hide question

  • -How can I withdraw funds?

    Just login to your Bitcolex Limited account and proceed your withdrawal at the Withdraw section. hide question

  • +How long does it take for a withdrawal request to get processed?

    All withdrawal requests are processed instantly. hide question

  • +Is withdrawal of funds available all week?

    Yes withdrawal of funds is available 7 days a week. hide question

  • +What is the minimum withdrawal amount?

    Minimum withdrawal is 1 USD for ADVCASH, PM, PAYEER and 3 USD for BTC, ETH, LTC, BCH . hide question

  • +Can I withdraw funds using a different payment processor?

    No, you can only request a withdrawal to a payment processor that you have previously deposited from. hide question

  • -Do you have a referral program in Bitcolex Limited?

    Yes we have a 3 level referral program in Bitcolex Limited. hide question

  • +What are the referral commissions in Bitcolex?

    For direct referrals you will get 7% interest on the amount deposited by the referral. For second level referral you will get 2% and for third level referral you will get 1% referral commission. hide question

  • +Is withdrawal of funds available all week?

    Yes withdrawal of funds is available 7 days a week. hide question

  • +Do I need to have active investment in order to participate in Bitcolex's referral program ?

    You do not need to have an active investment in order to participate in the referral program. Anyone registered our site can start benefiting immediately from participating in our referral program by referring others. Referral commissions are paid to referring party when referred party makes an investment deposit. hide question

  • +How do I know that someone has become my referral?

    You will receive email notification. You can check number of your referrals & your referral earnings on the 'Referral' section of your account. hide question